{"id":92,"date":"2013-08-11T20:13:42","date_gmt":"2013-08-11T20:13:42","guid":{"rendered":"http:\/\/localhost:8888\/test\/?page_id=545"},"modified":"2026-01-30T17:40:26","modified_gmt":"2026-01-30T09:40:26","slug":"faq","status":"publish","type":"page","link":"https:\/\/alllinkmedical.sg\/zh\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div id=\"text-3191580481\" class=\"text\">\n\t\t\n\n<h2>Frequently Asked Questions<\/h2>\n\t\t\n<style>\n#text-3191580481 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n<h3 class=\"accordion_title\">About All Link Medical<\/h3><div class=\"accordion\">\n\n\t<div id=\"accordion-1365168633\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1365168633-label\" class=\"accordion-title plain\" href=\"#accordion-item-who-is-all-link-medical?\" aria-expanded=\"false\" aria-controls=\"accordion-1365168633-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Who is All Link Medical?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1365168633-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1365168633-label\">\n\t\t\t\n\n<p>All Link Medical &amp; Health Products Pte Ltd is a Singapore-based manufacturer and wholesaler of traditional Chinese medicine (TCM) and health products. We produce and distribute quality health supplements and proprietary medicines locally and overseas.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-704322639\" class=\"accordion-item\">\n\t\t<a id=\"accordion-704322639-label\" class=\"accordion-title plain\" href=\"#accordion-item-does-all-link-medical-hold-regulatory-licenses?\" aria-expanded=\"false\" aria-controls=\"accordion-704322639-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Does All Link Medical hold regulatory licenses?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-704322639-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-704322639-label\">\n\t\t\t\n\n<p>Yes. We hold multiple licences from the <strong data-start=\"1208\" data-end=\"1253\">Health Sciences Authority (HSA) Singapore<\/strong> for importing, wholesaling, and manufacturing Chinese Proprietary Medicines. Our manufacturing premises is GMP-certified to ensure high-quality production standards.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1868945396\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1868945396-label\" class=\"accordion-title plain\" href=\"#accordion-item-where-is-all-link-medical-located?\" aria-expanded=\"false\" aria-controls=\"accordion-1868945396-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Where is All Link Medical located?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1868945396-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1868945396-label\">\n\t\t\t\n\n<p>Our company is incorporated and operates in Singapore. For specific contact details, you can drop us a <a href=\"https:\/\/wa.me\/6588035730\"><span style=\"color: #0000ff;\"><strong>whatsapp message here<\/strong><\/span><\/a> or on the <span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/alllinkmedical.sg\/zh\/contact-us\/\"><strong data-start=\"1633\" data-end=\"1647\">\u8054\u7cfb\u6211\u4eec<\/strong><\/a> <\/span>page.\u00a0<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"text-center\"><div class=\"is-divider divider clearfix\" style=\"max-width:600px;\"><\/div><\/div>\n\n<h3 class=\"accordion_title\">Products &amp; Quality<\/h3><div class=\"accordion\">\n\n\t<div id=\"accordion-1454989668\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1454989668-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-types-of-products-does-all-link-medical-offer?\" aria-expanded=\"false\" aria-controls=\"accordion-1454989668-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What types of products does All Link Medical offer?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1454989668-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1454989668-label\">\n\t\t\t\n\n<p>We specialise in TCM products, natural health supplements, and proprietary herbal formulations. Our range includes dietary supplements, fortified herbal capsules, and traditional preparations designed for various health needs.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4259383709\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4259383709-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-all-link-medical-products-safe?\" aria-expanded=\"false\" aria-controls=\"accordion-4259383709-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are All Link Medical products safe?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4259383709-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4259383709-label\">\n\t\t\t\n\n<p>Yes. All products are manufactured in compliance with Singapore\u2019s regulatory standards, with quality assurance processes in place, and licensed by the HSA. Our manufacturing facilities follow Good Manufacturing Practices (GMP).<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2387992435\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2387992435-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-offer-product-usage-instructions?\" aria-expanded=\"false\" aria-controls=\"accordion-2387992435-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do you offer product usage instructions?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2387992435-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2387992435-label\">\n\t\t\t\n\n<p>Yes \u2014 all products come with recommended usage directions on their packaging. For specific health concerns or concurrent medical conditions, consult a healthcare professional before using any supplements.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"text-center\"><div class=\"is-divider divider clearfix\" style=\"max-width:600px;\"><\/div><\/div>\n\n<h3 class=\"accordion_title\">Ordering &amp; Shipping<\/h3><div class=\"accordion\">\n\n\t<div id=\"accordion-1096455233\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1096455233-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-buy-all-link-medical-products?\" aria-expanded=\"false\" aria-controls=\"accordion-1096455233-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How can I buy All Link Medical products?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1096455233-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1096455233-label\">\n\t\t\t\n\n<p>Products can be purchased:<br data-start=\"2647\" data-end=\"2650\" \/>\u2022 Directly from our online store <a href=\"https:\/\/alllinkmedical.sg\/zh\/\">here<\/a><br data-start=\"2703\" data-end=\"2706\" \/>\u2022 Through authorised retail partners and selected distribution partners <a href=\"https:\/\/alllinkmedical.sg\/zh\/wheretobuy\/\">here<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1821644602\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1821644602-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-ship-internationally?\" aria-expanded=\"false\" aria-controls=\"accordion-1821644602-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do you ship internationally?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1821644602-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1821644602-label\">\n\t\t\t\n\n<p>Yes, we ship to Malaysia and Indonesia on this website. <\/p>\n<p>For International shipping availability and rates to the rest of the countries, please contact us via <a href=\"https:\/\/wa.me\/6588035730\"><span style=\"color: #0000ff;\"><strong>whatsapp message here<\/strong><\/span><\/a> or on the <span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/alllinkmedical.sg\/zh\/contact-us\/\"><strong data-start=\"1633\" data-end=\"1647\">\u8054\u7cfb\u6211\u4eec<\/strong><\/a> <\/span>page for shipping rates to your country.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1456000737\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1456000737-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-payment-methods-are-accepted?\" aria-expanded=\"false\" aria-controls=\"accordion-1456000737-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What payment methods are accepted?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1456000737-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1456000737-label\">\n\t\t\t\n\n<p>We accept <span style=\"color: #0000ff;\"><strong>Visa<\/strong> <\/span>and <span style=\"color: #0000ff;\"><strong>Masters<\/strong> <\/span>credit cards during checkout on our website. We also accept PayNow payments when you opt for PayNow during checkout.\u00a0<br \/>Customers can PayNow to our company UEN 199302675W the order amount.<br \/>After it is done, please send the screenshot of the payment via <span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/wa.me\/6588035730\"><strong>whatsapp to 88035730<\/strong> <\/a><\/span>or via email to <strong>info@alllinkmedical.com<\/strong><br \/><br \/>We are sorry we do not accept Cash On Delivery at the moment.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"text-center\"><div class=\"is-divider divider clearfix\" style=\"max-width:600px;\"><\/div><\/div>\n\n<h3 class=\"accordion_title\">Returns &amp; Support<\/h3><div class=\"accordion\">\n\n\t<div id=\"accordion-2941264136\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2941264136-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-your-return-policy?\" aria-expanded=\"false\" aria-controls=\"accordion-2941264136-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What is your return policy?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2941264136-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2941264136-label\">\n\t\t\t\n\n<p data-start=\"1290\" data-end=\"1477\">Due to hygiene and safety reasons, we <strong data-start=\"1370\" data-end=\"1408\">do not accept returns or exchanges<\/strong> for medical and health products.<br \/><br data-start=\"1441\" data-end=\"1444\" \/>Returns are only considered if:<\/p>\n<ul data-start=\"1478\" data-end=\"1641\">\n<li data-start=\"1478\" data-end=\"1532\">\n<p data-start=\"1480\" data-end=\"1532\">the product is <strong data-start=\"1492\" data-end=\"1505\">incorrect<\/strong> (wrong item shipped), or<\/p>\n<\/li>\n<li data-start=\"1533\" data-end=\"1577\">\n<p data-start=\"1535\" data-end=\"1577\">the product is <strong data-start=\"1547\" data-end=\"1571\">damaged upon arrival.<\/strong><\/p>\n<\/li>\n<li data-start=\"1533\" data-end=\"1577\">the product is <strong>still sealed and unopened<\/strong>.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-444035073\" class=\"accordion-item\">\n\t\t<a id=\"accordion-444035073-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-if-my-item-is-damaged-or-incorrect?\" aria-expanded=\"false\" aria-controls=\"accordion-444035073-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What if my item is damaged or incorrect?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-444035073-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-444035073-label\">\n\t\t\t\n\n<p>Please contact us within <strong data-start=\"1715\" data-end=\"1727\">48 hours<\/strong> of delivery with your order number and clear photos\/videos of the item and packaging. Once verified, we will arrange a <strong data-start=\"1847\" data-end=\"1862\">replacement<\/strong> (or store credit\/refund if a replacement is not available).<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-330868184\" class=\"accordion-item\">\n\t\t<a id=\"accordion-330868184-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-accept-returns-for-\u201cchange-of-mind\u201d?\" aria-expanded=\"false\" aria-controls=\"accordion-330868184-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do you accept returns for \u201cchange of mind\u201d?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-330868184-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-330868184-label\">\n\t\t\t\n\n<p>No. We do not accept returns for change of mind, wrong selection, incompatibility, or if you no longer need the item.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"text-center\"><div class=\"is-divider divider clearfix\" style=\"max-width:600px;\"><\/div><\/div>\n\n<h3 class=\"accordion_title\">Corporate &amp; Partnerships<\/h3><div class=\"accordion\">\n\n\t<div id=\"accordion-3735310169\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3735310169-label\" class=\"accordion-title plain\" href=\"#accordion-item-does-all-link-medical-offer-oem-or-private-label-manufacturing?\" aria-expanded=\"false\" aria-controls=\"accordion-3735310169-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Does All Link Medical offer OEM or private-label manufacturing?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3735310169-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3735310169-label\">\n\t\t\t\n\n<p data-start=\"1290\" data-end=\"1477\">Yes, we provide <strong data-start=\"3970\" data-end=\"4009\">OEM\/contract manufacturing services<\/strong> for businesses looking to produce TCM or health products. Contact our business development team for enquiries and specifications.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2109893762\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2109893762-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-become-a-reseller-or-distributor?\" aria-expanded=\"false\" aria-controls=\"accordion-2109893762-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I become a reseller or distributor?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2109893762-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2109893762-label\">\n\t\t\t\n\n<p data-start=\"4179\" data-end=\"4401\">Yes. We partner with authorised resellers and distributors in Singapore and overseas. For partnership opportunities, please reach out through our business contact channels.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"text-center\"><div class=\"is-divider divider clearfix\" style=\"max-width:600px;\"><\/div><\/div>\n\n<h3 class=\"accordion_title\">Account Registration &amp; Checkout<\/h3><div class=\"accordion\">\n\n\t<div id=\"accordion-3512709545\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3512709545-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-i-need-an-account-to-place-an-order?\" aria-expanded=\"false\" aria-controls=\"accordion-3512709545-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do I need an account to place an order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3512709545-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3512709545-label\">\n\t\t\t\n\n<p data-start=\"340\" data-end=\"452\">Yes. An account is required to place an order on All Link Medical.<\/p>\n<p data-start=\"454\" data-end=\"532\">\u00a0<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4216196929\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4216196929-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-create-an-account?\" aria-expanded=\"false\" aria-controls=\"accordion-4216196929-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I create an account?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4216196929-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4216196929-label\">\n\t\t\t\n\n<p data-start=\"454\" data-end=\"532\">You can create an account in <strong data-start=\"517\" data-end=\"529\">two ways<\/strong>:<\/p>\n<ol>\n<li><strong data-start=\"607\" data-end=\"651\">Automatically during your first checkout<\/strong>, where an account will be created for you using the details you provide.<\/li>\n<li data-start=\"604\" data-end=\"724\">\n<p data-start=\"607\" data-end=\"724\">By signing up directly at \ud83d\udc49 <strong data-start=\"565\" data-end=\"601\"><a class=\"decorated-link\" href=\"https:\/\/alllinkmedical.sg\/zh\/signup\/\" target=\"_new\" rel=\"noopener\" data-start=\"567\" data-end=\"599\">https:\/\/alllinkmedical.sg\/signup<\/a><\/strong><\/p>\n<\/li>\n<\/ol>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-884019746\" class=\"accordion-item\">\n\t\t<a id=\"accordion-884019746-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-have-created-an-account-and-bought-something-from-this-website-before-but-i-cannot-seem-to-login,-why?\" aria-expanded=\"false\" aria-controls=\"accordion-884019746-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I have created an account and bought something from this website before but I cannot seem to login, why?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-884019746-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-884019746-label\">\n\t\t\t\n\n<p data-start=\"265\" data-end=\"374\">Starting <strong data-start=\"274\" data-end=\"293\">30 January 2026<\/strong>, All Link Medical has implemented a new <strong data-start=\"334\" data-end=\"355\">Rewards Programme<\/strong> for our customers.<\/p>\n<p data-start=\"376\" data-end=\"532\">As part of our commitment to <strong data-start=\"405\" data-end=\"444\">PDPA compliance and data protection<\/strong>, all previously stored customer account information has been removed from our database.<\/p>\n<p data-start=\"534\" data-end=\"663\">We kindly invite <strong data-start=\"551\" data-end=\"586\">both new and existing customers<\/strong> to create a <strong data-start=\"599\" data-end=\"614\">new account<\/strong> to enjoy our latest member rewards and benefits.<\/p>\n<p data-start=\"665\" data-end=\"707\">\ud83d\udc49 <strong data-start=\"668\" data-end=\"685\">Sign up here:<\/strong> <a href=\"https:\/\/alllinkmedical.sg\/zh\/signup\/\">https:\/\/alllinkmedical.sg\/signup<\/a><\/p>\n<p data-start=\"709\" data-end=\"764\">Thank you for your understanding and continued support.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"text-center\"><div class=\"is-divider divider clearfix\" style=\"max-width:600px;\"><\/div><\/div>\n\n<h3 class=\"accordion_title\">Automatic Account Creation (During Checkout)<\/h3><div class=\"accordion\">\n\n\t<div id=\"accordion-3241095110\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3241095110-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-does-automatic-account-creation-work?\" aria-expanded=\"false\" aria-controls=\"accordion-3241095110-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How does automatic account creation work?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3241095110-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3241095110-label\">\n\t\t\t\n\n<p data-start=\"1290\" data-end=\"1477\">If you do not already have an account, one will be <strong data-start=\"879\" data-end=\"920\">automatically created during checkout<\/strong> using your provided email address or WhatsApp number.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2451804273\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2451804273-label\" class=\"accordion-title plain\" href=\"#accordion-item-will-i-be-notified-when-an-account-is-created?\" aria-expanded=\"false\" aria-controls=\"accordion-2451804273-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Will I be notified when an account is created?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2451804273-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2451804273-label\">\n\t\t\t\n\n<p data-start=\"4179\" data-end=\"4401\">Yes. You will receive login details or access instructions via email or WhatsApp, depending on the method used during checkout.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3946323845\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3946323845-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-i-need-to-complete-signup-separately-after-checkout?\" aria-expanded=\"false\" aria-controls=\"accordion-3946323845-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do I need to complete signup separately after checkout?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3946323845-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3946323845-label\">\n\t\t\t\n\n<p>No. Once your account is created during checkout, you can log in immediately using the same email or WhatsApp number.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"text-center\"><div class=\"is-divider divider clearfix\" style=\"max-width:600px;\"><\/div><\/div>\n\n<h3 class=\"accordion_title\">WhatsApp &amp; Email Login Options<\/h3><div class=\"accordion\">\n\n\t<div id=\"accordion-559992134\" class=\"accordion-item\">\n\t\t<a id=\"accordion-559992134-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-choose-between-whatsapp-login-and-email-login?\" aria-expanded=\"false\" aria-controls=\"accordion-559992134-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I choose between WhatsApp login and email login?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-559992134-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-559992134-label\">\n\t\t\t\n\n<p>No. Each customer is allowed one account only. Creating multiple accounts may result in loyalty points being voided or accounts being suspended.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4029863898\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4029863898-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-update-my-account-details-after-checkout?\" aria-expanded=\"false\" aria-controls=\"accordion-4029863898-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I update my account details after checkout?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4029863898-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4029863898-label\">\n\t\t\t\n\n<p data-start=\"1963\" data-end=\"2090\">Log in to <strong data-start=\"2030\" data-end=\"2062\">My Account \u2192 Account Details<\/strong> to update your information.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"text-center\"><div class=\"is-divider divider clearfix\" style=\"max-width:600px;\"><\/div><\/div>\n\n<h3 class=\"accordion_title\">AL Rewards Programme<\/h3><div class=\"accordion\">\n\n\t<div id=\"accordion-3625115563\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3625115563-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-i-need-an-account-to-earn-al-points?\" aria-expanded=\"false\" aria-controls=\"accordion-3625115563-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do I need an account to earn AL points?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3625115563-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3625115563-label\">\n\t\t\t\n\n<p data-start=\"2635\" data-end=\"2750\">Yes. AL points are awarded <strong data-start=\"2718\" data-end=\"2749\">only to registered accounts<\/strong>.<\/p>\n<p data-start=\"2752\" data-end=\"2910\">\u00a0<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3287628829\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3287628829-label\" class=\"accordion-title plain\" href=\"#accordion-item-am-i-enrolled-in-the-al-reward-programme-if-my-account-is-created-at-checkout?\" aria-expanded=\"false\" aria-controls=\"accordion-3287628829-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Am I enrolled in the AL Reward programme if my account is created at checkout?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3287628829-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3287628829-label\">\n\t\t\t\n\n<p data-start=\"1290\" data-end=\"1477\">Yes. Once your account is created (whether via signup page or checkout), you are automatically enrolled in our AL Reward programme.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1411955744\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1411955744-label\" class=\"accordion-title plain\" href=\"#accordion-item-when-do-i-start-receiving-al-points?\" aria-expanded=\"false\" aria-controls=\"accordion-1411955744-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>When do I start receiving AL points?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1411955744-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1411955744-label\">\n\t\t\t\n\n<p data-start=\"4179\" data-end=\"4401\">You start receiving AL points from eligible purchases <strong data-start=\"2449\" data-end=\"2482\">after your account is created<\/strong>. Points are credited once the order is completed.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-202445047\" class=\"accordion-item\">\n\t\t<a id=\"accordion-202445047-label\" class=\"accordion-title plain\" href=\"#accordion-item-when-are-al-points-credited?\" aria-expanded=\"false\" aria-controls=\"accordion-202445047-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>When are AL points credited?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-202445047-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-202445047-label\">\n\t\t\t\n\n<p data-start=\"4179\" data-end=\"4401\">AL points are credited only after the order is <strong data-start=\"2836\" data-end=\"2862\">successfully completed<\/strong>. Cancelled or refunded orders are not eligible.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2708283072\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2708283072-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-earn-al-points-without-placing-an-order?\" aria-expanded=\"false\" aria-controls=\"accordion-2708283072-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I earn AL points without placing an order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2708283072-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2708283072-label\">\n\t\t\t\n\n<p data-start=\"2912\" data-end=\"3061\">AL points are earned through eligible purchases and selected promotional activities, where applicable.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2238223286\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2238223286-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-use-al-points-on-my-first-purchase?\" aria-expanded=\"false\" aria-controls=\"accordion-2238223286-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I use AL points on my first purchase?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2238223286-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2238223286-label\">\n\t\t\t\n\n<p data-start=\"1887\" data-end=\"2055\">No. AL points must first be <strong data-start=\"1982\" data-end=\"2026\">accumulated to a minimum required amount<\/strong> before they can be redeemed.<\/p>\n<p data-start=\"2057\" data-end=\"2205\">\u00a0<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2117012864\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2117012864-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-redeem-my-al-points?\" aria-expanded=\"false\" aria-controls=\"accordion-2117012864-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I redeem my AL points?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2117012864-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2117012864-label\">\n\t\t\t\n\n<p data-start=\"2912\" data-end=\"3061\">Once you reach the minimum points requirement, you may redeem your points for <strong data-start=\"2176\" data-end=\"2188\">vouchers<\/strong> in your account.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3178717980\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3178717980-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-al-points-expire?\" aria-expanded=\"false\" aria-controls=\"accordion-3178717980-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do AL points expire?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3178717980-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3178717980-label\">\n\t\t\t\n\n<p data-start=\"2912\" data-end=\"3061\">Yes. AL points one year expiry dates. Unused AL points after expiry will be forfeited.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-304163314\" class=\"accordion-item\">\n\t\t<a id=\"accordion-304163314-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-al-points-transferable-or-exchangeable-for-cash?\" aria-expanded=\"false\" aria-controls=\"accordion-304163314-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are AL points transferable or exchangeable for cash?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-304163314-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-304163314-label\">\n\t\t\t\n\n<p data-start=\"3319\" data-end=\"3456\">No. Loyalty points are non-transferable and cannot be exchanged for cash.<\/p>\n<p data-start=\"3458\" data-end=\"3634\">\u00a0<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4006593912\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4006593912-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-earn-al-points?\" aria-expanded=\"false\" aria-controls=\"accordion-4006593912-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How can I earn AL points?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4006593912-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4006593912-label\">\n\t\t\t\n\n<p data-start=\"3319\" data-end=\"3456\">You can earn AL points from any of the following actions on our website.<\/p>\n<p data-start=\"3458\" data-end=\"3634\">\u00a0<\/p>\n\t<div class=\"img has-hover show-for-small x md-x lg-x y md-y lg-y\" id=\"image_1097098702\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"364\" height=\"582\" src=\"https:\/\/alllinkmedical.sg\/wp-content\/uploads\/2026\/01\/earn_al_points.jpg\" class=\"attachment-medium_large size-medium_large\" alt=\"\" srcset=\"https:\/\/alllinkmedical.sg\/wp-content\/uploads\/2026\/01\/earn_al_points.jpg 364w, https:\/\/alllinkmedical.sg\/wp-content\/uploads\/2026\/01\/earn_al_points-250x400.jpg 250w, https:\/\/alllinkmedical.sg\/wp-content\/uploads\/2026\/01\/earn_al_points-8x12.jpg 8w\" sizes=\"auto, (max-width: 364px) 100vw, 364px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1097098702 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div class=\"img has-hover hide-for-small x md-x lg-x y md-y lg-y\" id=\"image_1784655526\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"364\" height=\"582\" src=\"https:\/\/alllinkmedical.sg\/wp-content\/uploads\/2026\/01\/earn_al_points.jpg\" class=\"attachment-original size-original\" alt=\"\" srcset=\"https:\/\/alllinkmedical.sg\/wp-content\/uploads\/2026\/01\/earn_al_points.jpg 364w, https:\/\/alllinkmedical.sg\/wp-content\/uploads\/2026\/01\/earn_al_points-250x400.jpg 250w, https:\/\/alllinkmedical.sg\/wp-content\/uploads\/2026\/01\/earn_al_points-8x12.jpg 8w\" sizes=\"auto, (max-width: 364px) 100vw, 364px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1784655526 {\n  width: 50%;\n}\n@media (min-width:550px) {\n  #image_1784655526 {\n    width: 40%;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2028827277\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2028827277-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-many-al-points-can-i-earn-for-each-$1-purchase?\" aria-expanded=\"false\" aria-controls=\"accordion-2028827277-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How many AL points can I earn for each $1 purchase?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2028827277-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2028827277-label\">\n\t\t\t\n\n<p data-start=\"3319\" data-end=\"3456\"><strong>Point for Purchase: <\/strong>For registered accounts, you are 1 AL point for each $1.00 spent<\/p>\n<p data-start=\"3458\" data-end=\"3634\">\u00a0<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1152502540\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1152502540-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-to-earn-al-points-by-referring-my-friends?\" aria-expanded=\"false\" aria-controls=\"accordion-1152502540-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How to earn AL points by referring my friends?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1152502540-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1152502540-label\">\n\t\t\t\n\n<p>\u63a8\u8350\u597d\u53cb\u5373\u53ef\u83b7\u5f97\u5956\u52b1\u3002\u60a8\u7684\u597d\u53cb\u4e5f\u80fd\u83b7\u5f97\u5956\u52b1\uff01<\/p>\n<p>Go to M<strong>y Account<\/strong> &gt; <strong>Points &amp; Rewards<\/strong> &gt; <strong>Referral Link<\/strong><br \/>Copy your uniqure referral link and send to your friends via Whatsapp.<\/p>\n<p>After your friends have made purchases with your unique referral link, you will earn 200 AL points and your friend will receive 100 AL points after he receives his order.<\/p>\n\t<div class=\"img has-hover show-for-small x md-x lg-x y md-y lg-y\" id=\"image_654843881\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"466\" height=\"191\" src=\"https:\/\/alllinkmedical.sg\/wp-content\/uploads\/2026\/01\/Referral_link.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/alllinkmedical.sg\/wp-content\/uploads\/2026\/01\/Referral_link.jpg 466w, https:\/\/alllinkmedical.sg\/wp-content\/uploads\/2026\/01\/Referral_link-18x7.jpg 18w\" sizes=\"auto, (max-width: 466px) 100vw, 466px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_654843881 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div class=\"img has-hover hide-for-small x md-x lg-x y md-y lg-y\" id=\"image_1808305300\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"466\" height=\"191\" src=\"https:\/\/alllinkmedical.sg\/wp-content\/uploads\/2026\/01\/Referral_link.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/alllinkmedical.sg\/wp-content\/uploads\/2026\/01\/Referral_link.jpg 466w, https:\/\/alllinkmedical.sg\/wp-content\/uploads\/2026\/01\/Referral_link-18x7.jpg 18w\" sizes=\"auto, (max-width: 466px) 100vw, 466px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1808305300 {\n  width: 50%;\n}\n@media (min-width:550px) {\n  #image_1808305300 {\n    width: 50%;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-810435636\" class=\"accordion-item\">\n\t\t<a id=\"accordion-810435636-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-to-earn-al-points-by-writing-reviews?\" aria-expanded=\"false\" aria-controls=\"accordion-810435636-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How to earn AL points by writing reviews?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-810435636-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-810435636-label\">\n\t\t\t\n\n<p>Write a product review to receive AL points!<\/p>\n<p>After you have received the whatsapp message to inform you that your order has been delivered, go to the product listing page of your purchase.<\/p>\n<p>On the product listing page, click Review.<\/p>\n<p>Fill up the review form and click Submit Review<\/p>\n<p>You will recevie 50 AL points for each completed review,<\/p>\n<p>Note that these AL points are only valid with an accompanied order.<\/p>\n\t<div class=\"img has-hover show-for-small x md-x lg-x y md-y lg-y\" id=\"image_984678972\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"457\" height=\"709\" src=\"https:\/\/alllinkmedical.sg\/wp-content\/uploads\/2026\/01\/Review-page.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/alllinkmedical.sg\/wp-content\/uploads\/2026\/01\/Review-page.jpg 457w, https:\/\/alllinkmedical.sg\/wp-content\/uploads\/2026\/01\/Review-page-258x400.jpg 258w, https:\/\/alllinkmedical.sg\/wp-content\/uploads\/2026\/01\/Review-page-8x12.jpg 8w\" sizes=\"auto, (max-width: 457px) 100vw, 457px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_984678972 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div class=\"img has-hover hide-for-small x md-x lg-x y md-y lg-y\" id=\"image_2114774868\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"457\" height=\"709\" src=\"https:\/\/alllinkmedical.sg\/wp-content\/uploads\/2026\/01\/Review-page.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/alllinkmedical.sg\/wp-content\/uploads\/2026\/01\/Review-page.jpg 457w, https:\/\/alllinkmedical.sg\/wp-content\/uploads\/2026\/01\/Review-page-258x400.jpg 258w, https:\/\/alllinkmedical.sg\/wp-content\/uploads\/2026\/01\/Review-page-8x12.jpg 8w\" sizes=\"auto, (max-width: 457px) 100vw, 457px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_2114774868 {\n  width: 50%;\n}\n@media (min-width:550px) {\n  #image_2114774868 {\n    width: 50%;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2726477804\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2726477804-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-to-exchange-al-points-for-vouchers?\" aria-expanded=\"false\" aria-controls=\"accordion-2726477804-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How to exchange AL points for vouchers?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2726477804-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2726477804-label\">\n\t\t\t\n\n<p>After accumulating AL points, you can exchange them to vouchers for future purchases on this website.<\/p>\n<p>350 AL points can change for $5 All Link Voucher<br \/>650 AL points can change for $10 All Link Voucher<br \/>1250 AL points can change for $20 All Link Voucher<\/p>\n<p>Go to My Account &gt; Points &amp; Rewards &gt; My Rewards<\/p>\n<p>Click on the vouchers that you may qualify for.<\/p>\n<p>After that, go to your cart and the voucher will be automatically added to your cart upon checkout.<\/p><\/p>\n\t<div class=\"img has-hover show-for-small x md-x lg-x y md-y lg-y\" id=\"image_1138008647\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"630\" height=\"350\" src=\"https:\/\/alllinkmedical.sg\/wp-content\/uploads\/2026\/01\/My_reward.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/alllinkmedical.sg\/wp-content\/uploads\/2026\/01\/My_reward.jpg 630w, https:\/\/alllinkmedical.sg\/wp-content\/uploads\/2026\/01\/My_reward-18x10.jpg 18w, https:\/\/alllinkmedical.sg\/wp-content\/uploads\/2026\/01\/My_reward-510x283.jpg 510w\" sizes=\"auto, (max-width: 630px) 100vw, 630px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1138008647 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div class=\"img has-hover hide-for-small x md-x lg-x y md-y lg-y\" id=\"image_409087913\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"630\" height=\"350\" src=\"https:\/\/alllinkmedical.sg\/wp-content\/uploads\/2026\/01\/My_reward.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/alllinkmedical.sg\/wp-content\/uploads\/2026\/01\/My_reward.jpg 630w, https:\/\/alllinkmedical.sg\/wp-content\/uploads\/2026\/01\/My_reward-18x10.jpg 18w, https:\/\/alllinkmedical.sg\/wp-content\/uploads\/2026\/01\/My_reward-510x283.jpg 510w\" sizes=\"auto, (max-width: 630px) 100vw, 630px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_409087913 {\n  width: 50%;\n}\n@media (min-width:550px) {\n  #image_409087913 {\n    width: 79%;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4017789387\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4017789387-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-all-link-medical-change-the-loyalty-programme-rules?\" aria-expanded=\"false\" aria-controls=\"accordion-4017789387-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can All Link Medical change the loyalty programme rules?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4017789387-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4017789387-label\">\n\t\t\t\n\n<p>Yes. We reserve the right to amend, suspend, or terminate the AL loyalty programme at any time without prior notice.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"text-center\"><div class=\"is-divider divider clearfix\" style=\"max-width:600px;\"><\/div><\/div>\n\n<h3 class=\"accordion_title\">Account &amp; Login Errors<\/h3><div class=\"accordion\">\n\n\t<div id=\"accordion-1185651894\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1185651894-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-see-\u201cemail-already-exists\u201d.-what-should-i-do?\" aria-expanded=\"false\" aria-controls=\"accordion-1185651894-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I see \u201cEmail already exists\u201d. What should I do?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1185651894-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1185651894-label\">\n\t\t\t\n\n<p data-start=\"1290\" data-end=\"1477\">This email address is already registered with us. Please log in using this email instead of creating a new account.<br data-start=\"558\" data-end=\"561\" \/>If you have forgotten your password, use the <strong data-start=\"606\" data-end=\"627\">\u201cForgot Password\u201d<\/strong> option on the login page.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3613566669\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3613566669-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-see-\u201cwhatsapp-number-already-registered\u201d.-what-should-i-do?\" aria-expanded=\"false\" aria-controls=\"accordion-3613566669-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I see \u201cWhatsApp number already registered\u201d. What should I do?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3613566669-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3613566669-label\">\n\t\t\t\n\n<p data-start=\"4179\" data-end=\"4401\">This WhatsApp number is already linked to an existing account. Please log in using WhatsApp instead of registering again.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-143351293\" class=\"accordion-item\">\n\t\t<a id=\"accordion-143351293-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-create-a-new-account-with-the-same-email-or-whatsapp-number?\" aria-expanded=\"false\" aria-controls=\"accordion-143351293-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I create a new account with the same email or WhatsApp number?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-143351293-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-143351293-label\">\n\t\t\t\n\n<p>No. Each email address and WhatsApp number can be linked to <strong data-start=\"989\" data-end=\"1009\">one account only<\/strong>. Creating multiple accounts may result in loyalty points being voided or accounts being restricted.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-826867737\" class=\"accordion-item\">\n\t\t<a id=\"accordion-826867737-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-don\u2019t-remember-how-my-account-was-created-(email-or-whatsapp).-what-should-i-do?\" aria-expanded=\"false\" aria-controls=\"accordion-826867737-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I don\u2019t remember how my account was created (email or WhatsApp). What should I do?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-826867737-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-826867737-label\">\n\t\t\t\n\n<p>Please try logging in using either method. If you still cannot access your account, contact customer support with your email address or mobile number for assistance.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2189556930\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2189556930-label\" class=\"accordion-title plain\" href=\"#accordion-item-why-can\u2019t-i-proceed-with-checkout?\" aria-expanded=\"false\" aria-controls=\"accordion-2189556930-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Why can\u2019t I proceed with checkout?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2189556930-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2189556930-label\">\n\t\t\t\n\n<p>Checkout requires a registered account. If you encounter an error, please ensure:<br data-start=\"1499\" data-end=\"1502\" \/>\u2022 your email or WhatsApp number is valid<br data-start=\"1542\" data-end=\"1545\" \/>\u2022 the account does not already exist under another login method<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"text-center\"><div class=\"is-divider divider clearfix\" style=\"max-width:600px;\"><\/div><\/div>\n\n<h3 class=\"accordion_title\">WhatsApp OTP FAQ<\/h3><div class=\"accordion\">\n\n\t<div id=\"accordion-1802225770\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1802225770-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-does-whatsapp-login-work?\" aria-expanded=\"false\" aria-controls=\"accordion-1802225770-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How does WhatsApp login work?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1802225770-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1802225770-label\">\n\t\t\t\n\n<p data-start=\"1290\" data-end=\"1477\">When you choose WhatsApp login, a <strong data-start=\"2689\" data-end=\"2722\">one-time verification message<\/strong> is sent to your WhatsApp number to authenticate your account.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2900490940\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2900490940-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-a-password-required-for-whatsapp-login?\" aria-expanded=\"false\" aria-controls=\"accordion-2900490940-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is a password required for WhatsApp login?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2900490940-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2900490940-label\">\n\t\t\t\n\n<p data-start=\"2786\" data-end=\"2913\">No. WhatsApp login uses a one-time verification message instead of a password.<\/p>\n<p data-start=\"2915\" data-end=\"3081\">\u00a0<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1979668977\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1979668977-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-is-the-whatsapp-verification-valid?\" aria-expanded=\"false\" aria-controls=\"accordion-1979668977-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How long is the WhatsApp verification valid?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1979668977-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1979668977-label\">\n\t\t\t\n\n<p data-start=\"2915\" data-end=\"3081\">The verification message is valid for a <strong data-start=\"3006\" data-end=\"3022\">limited time<\/strong>. If it expires, please request a new verification message.<\/p>\n<p data-start=\"3083\" data-end=\"3295\">\u00a0<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3094922293\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3094922293-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-didn\u2019t-receive-the-whatsapp-verification-message.-what-should-i-do?\" aria-expanded=\"false\" aria-controls=\"accordion-3094922293-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I didn\u2019t receive the WhatsApp verification message. What should I do?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3094922293-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3094922293-label\">\n\t\t\t\n\n<p data-start=\"3083\" data-end=\"3295\">Please ensure that:<br data-start=\"3178\" data-end=\"3181\" \/>\u2022 the WhatsApp number entered is correct<br data-start=\"3221\" data-end=\"3224\" \/>\u2022 your WhatsApp account is active<br data-start=\"3257\" data-end=\"3260\" \/>\u2022 your device has internet access<\/p>\n<p data-start=\"3297\" data-end=\"3391\">If the message does not arrive, please wait briefly and try again, or use email login instead.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1396262771\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1396262771-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-request-multiple-verification-messages?\" aria-expanded=\"false\" aria-controls=\"accordion-1396262771-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I request multiple verification messages?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1396262771-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1396262771-label\">\n\t\t\t\n\n<p>Repeated requests in a short period may be temporarily restricted for security reasons. Please wait before trying again.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1313291822\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1313291822-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-turn-off-whatsapp-notifications?\" aria-expanded=\"false\" aria-controls=\"accordion-1313291822-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"\u5207\u6362\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I turn off Whatsapp notifications?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1313291822-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1313291822-label\">\n\t\t\t\n\n<p>Log in to <strong data-start=\"2030\" data-end=\"2062\">My Account,\u00a0<\/strong>edit the <strong>Notification preferences<\/strong> as required.<\/p>\n\t<div class=\"img has-hover hide-for-small x md-x lg-x y md-y lg-y\" id=\"image_110418867\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"417\" height=\"298\" src=\"https:\/\/alllinkmedical.sg\/wp-content\/uploads\/2026\/01\/notification-preference.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/alllinkmedical.sg\/wp-content\/uploads\/2026\/01\/notification-preference.jpg 417w, https:\/\/alllinkmedical.sg\/wp-content\/uploads\/2026\/01\/notification-preference-18x12.jpg 18w\" sizes=\"auto, (max-width: 417px) 100vw, 417px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_110418867 {\n  width: 50%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div class=\"img has-hover show-for-small x md-x lg-x y md-y lg-y\" id=\"image_366704973\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"417\" height=\"298\" src=\"https:\/\/alllinkmedical.sg\/wp-content\/uploads\/2026\/01\/notification-preference.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/alllinkmedical.sg\/wp-content\/uploads\/2026\/01\/notification-preference.jpg 417w, https:\/\/alllinkmedical.sg\/wp-content\/uploads\/2026\/01\/notification-preference-18x12.jpg 18w\" sizes=\"auto, (max-width: 417px) 100vw, 417px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_366704973 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-92","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.5 - 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